FAQ

As fo 25 Jan 2018 our credit card orders are processed through PayPal.
We also accept paymets through USPS or payment sites, such as  Venmo and Zelle. Phone # is 480.703.6904.
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1. How do I apply an IDandGo luggage sticker?
 

Lay the sticker on your bag to find the location that suits you. Gently peel the backing from the sticker. Place the sticker in your pre-determined location.
 
2. How long will they last?
 
IDandGo decals are designed for one trip. Normal luggage handling techniques scuff the decals. However, even when you see that scuffed decal on your bag as it goes around the carousel, you will say to yourself, “I See My Bag!”
 
3. When can I expect to receive my IDandGo decal after I complete my order?

Since we cannot predict when our processing machines may breakdown, please allow 3-6 weeks for delivery.  Typically we turn an order around in under 2 weeks.

4. Will they work on fabric bags?
 
Yes! IDandGo stickers adhere to soft sided bags. We have tried several types of media and adhesive and have found that our current media works the best.
 
5. Are they American made?
 
Yes! Our manufacturer and IDandGo are located in Mesa, AZ.
 
6. Can I reuse the sticker?
 
No is the practical answer! Yes, you can peel the sticker off and put it on another bag or reposition it on the current bag. However, it will not stick as well after the move. It tends to roll up easier or start to peel. We recommend you put it in one place and leave it there until you want to replace it.
 
7. Does the decal leave a residue?
 
I have found that if you remove the sticker after the trip, no residue is present. The longer the sticker is left on the bag the chances of residue when the sticker is removed increases.  I removed a sticker that left a residue. I removed the residue with rubbing alcohol and a paper towel.
 
8. How do I remove a decal?
 
Gently peel the decal form the bag. We have found that by using a hair dryer to blow hot air on the decal, the adhesive releases better.
 
9. Do you do promotions/volume sales?
 
Yes! Please see our Volume Sales information.
 
10. Do you do fundraisers?
 
Yes! We can help you raise money for your club. Please see our Fundraising information.
 
11 What is your return policy?
 
Basically, once you peel the backing off, it is yours. Up to that point we offer in-store credit. Please see our Terms and Conditions for more information.
 
12. Do you accept checks and snail-mail orders?
 
Yes! Please follow the check-out procedure. Print the page with the order information. Send it and your payment to the address below. We will process the order and send you your product.
 
IDandGo Luggage Accessories, LLC
PO Box 461
Waddell, AZ 85396-0461
 
13. Do I have to use my IDandGo sticker only on my suitcases?
 
No! These are quality vinyl stickers. They will adhere to many surfaces. Let your imagination be your guide.
 
14. Can I add text to my sticker?
 
Yes! We can add a caption to most stickers.
 
15. Can I customize a photo?
 
Yes! We can do custom decals. Pease select the Create a Custom Sticker button on our home page.
 
16. Can you make a sticker for me from my photo?
 
Yes! We can do custom decals. Pease select the Create a Custom Sticker button on our home page.
 
17. I have more questions, how do I contact IDandGo?
 
The Contact Us tab allows you to email us. Other options are by phone or mail/post. Our phone number and address are in the footer of every page.
 
Phone
Address
(480)-703-6904 IDandGo Luggage Accessories, LLC
PO Box 461
Waddell, AZ 85355-0461
 

18. Do you have a frequent shopper program?
 
Yes! Points are collected for purchases and referrals.
 
19. Do you offer gift cards?
 
Sorry, no we do not.
 
20. Will you accept any picture for my custom sticker?
 
No! We reserve the right to refuse a project if by OUR standards and moral compass WE feel it is not appropriate.
 
21. Can I submit an established logo (team, company, etc.)?
 
Yes! You can submit established logos. However, they must be accompanied by a letter of authorization from the owning entity. We cannot use trademarked or copyrighted designs without permission of the owner of said trademark/copright.
 
22. Why can't IDandGo.com use photos taken of the Eiffel Tower at night?

Eiffel Tower lighting is copyrighted, so any pictures taken at night after 2003 are copyrighted by the SNTE, the company charged with maintaining the tower.

We found this explanation at http://www.fastcompany.com/668174/eiffel-tower-repossessed

Eiffel Tower: Repossessed

You need look no further than Mickey Mouse in the US, or Elvis in the UK, to understand how copyright, for better or worst, affects the marketplace. But while Disney resorted to legal means to get more life out Mickey, those that oversee the Eiffel Tower came up with something far more clever.

The Eiffel Tower's likeness had long since been part of the public domain, when in 2003, it was abruptly repossessed by the city of Paris. That's the year that the SNTE, the company charged with maintaining the tower, adorned it with a distinctive lighting display, copyrighted the design, and in one feel swoop, reclaimed the nighttime image and likeness of the most popular monument on earth. In short: they changed the actual likeness of the tower, and then copyrighted that.

As a result, it's no longer legal to publish current photographs of the Eiffel Tower at night without permission. Technically, this applies even to amateurs. When I spoke to the Director of Documentation for SNTE, Stéphane Dieu, via phone last week, he assured me that SNTE wasn't interested in prohibiting the publication of amateur photography on personal Web sites. "It is really just a way to manage commercial use of the image, so that it isn't used in ways we don't approve," said Mr. Dieu.

So while publishing nighttime photos of the Eiffel Tower may now be illegal, it isn't all bad news for tourists; SNTE profits go back to the city of Paris, making it, hopefully, an even nicer place to visit.

23. You menitioned that IDandGo Luggage Accessories, LLC is BNI friendly.  What is BNI?

Our Mission

The mission of BNI is to help members increase their business through a structured, positive and professional referral marketing program that enables them to develop long-term, meaningful relationships with quality business professionals.

Who Is BNI

With over 220,000 members in 8,000-plus chapters worldwide, BNI is the world’s leading referral organization. In 2017 alone, BNI member referrals have generated $13.6 billion USD in revenue for our member businesses.

From BNI.com, 25 Jan 2018

If you are a USA BNI member, please go to Connect and submit a referral. IDandGo will go to BNI Connec and tprovide a TYFCB form for sales to referrals of or members of BNI.
 
24. You mentioned that IDandGo also supports Send Out Cards.  What is Send Out Cards?

In less than 60 seconds, you can choose your custom card, add a personal photo, write your heartfelt, inspirational, or cheerful message and click send. We print, stuff, stamp and mail your personalized greeting cards to any postal address anywhere in the world, all for less than the average price of a greeting card at the store. Our gift selection is icing on the cake to this great service and allows you to go the extra mile to bring about another smile.

From Send Out Cards.com, 25 Jan 2018

Send Out Cards allows you to send physical greetning cards for any occasion, from your home.  No running to the store, and the post office. Login, select your card from the thousands available, add personalization text or photos.  Input the address and hit send.  Send Out Cards will build the card, stuff it, stamp it and send it.  There are also gifts you can add. Please Contact Us for more information.
 
24. How big is my luggage sticker?
 
We offer three standard sizes of stickers, 5 inch, 7 inch and 9 inch.  The size of the sticker is based on the following:
  • Rectange shape -- the longest parallel sides have the chosen dimension.
  • Triangle shape -- the the longest side has the chosen dimension. 
  • Diamond shape -- the longest parallel sides have the chosen dimension.
  • Circle shape -- the diameter is the chosen dimension.
  • Oval shape -- the longest axis is the chosen dimension.
  • Hexigon shape -- the distance between two parallel sides is the chosen dimension.
We are able to customize the size based on your needs. Please Contact Us with your size requirements.